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Careers
Jobs currently available at Mosko Moto are:
Seasonal Customer Service Associate
Seasonal Customer Service Associate
Please read the description below and reach out to the contact listed if you have questions or would like to apply.
We look forward to hearing from you!
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Seasonal Customer Service Associate
Mosko Moto is looking for seasonal help from an extroverted adventurer who loves to ride on two wheels.
This role is primarily responsible for effectively communicating with customers and processing warranties. Successful performance requires technical product knowledge and promotion of Mosko products and their functionality and fitment.
Key Responsibilities
Order processing is a large percentage of this role related to more complex processes. Answer calls and retrieve messages from voicemail regarding requests for products and/or orders. Answer email inquiries about products' technical features, availability, and other information. Inform customers of shipping dates/anticipated delays, fitment, and any additional information needed by the customer. Be able to recommend the purchase of additional merchandise based on knowledge of complete product lines, features, set-up limitations and/or functionality, and intended style combinations.
Requirement Skills
- 2-3 Years customer service experience
- Strong phone contact handling skills and active listening
- Strong keyboarding and computer acumen
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Availability to work extended hours during the busy/peak seasons
- Organized & thorough but efficient approach to work
- Rides motorcycles (or industry experience )
- People person
- Shopify
- Zendesk
- Google Suite
- Slack
About The Team
Our growing 20-person in-house team includes decades of design experience for top outdoor brands, extensive knowledge of sourcing and manufacturing, finance, sales and marketing, customer service, and a lot of motorcycle riding. Everyone at Mosko rides; everyone has a bike. We ride big bikes and small bikes, always with a ‘dirt-first’ mentality.
Compensation
Hourly rate: $20-25 DOE
Location
This seasonal role will be 3-4 months based at Mosko HQ in White Salmon, Washington. This position can be remote on PST.
Application
If you’d like to apply, please email your resume or LinkedIn profile and any relevant background information with the subject line: ‘Seasonal CS Associate’ to: resumes@moskomoto.com
